Customer Success Strategist

About the role

You’ll help customers adopt focused workflows, understand where the product creates value, and bring real-world learning back to the team. The best fit is equal parts trusted advisor, systems thinker, and product partner.

What you’ll do

Guide customers through onboarding, workflow setup, and ongoing adoption. You’ll identify where teams get stuck, design practical enablement materials, lead thoughtful check-ins, and make sure customer feedback becomes useful product signal rather than scattered anecdote.

You’ll collaborate with product, growth, and support to improve education, renewal health, and the overall customer experience. Over time, you’ll help define playbooks that make successful adoption repeatable without making the relationship feel generic.

What we’re looking for

You have experience in customer success, implementation, consulting, or product-adjacent support for B2B software. You’re clear, patient, organized, and good at spotting patterns across conversations. You care about helping customers succeed while also protecting the focus of a small team.